Shipping Policy

Thank you for shopping with Distinct-Store. Please review the information below regarding our shipping process, timelines, and terms.

1. Order Confirmation

After placing your order, a confirmation email will be sent to your registered email address. Please retain this email as proof of purchase.

2. Order Processing Time

Processing time refers to the period required to prepare your order for shipment:

• All standard orders are processed within 2–3 business days after payment has been authorized and verified.
• Orders containing made-to-order items (e.g., Wall Tile products) may take an additional 10–15 business days.
• We will contact you in case of any unexpected delays.

3. Shipping Locations

We offer both domestic and international shipping.
For location-specific inquiries, please contact us:
📧 shipping@distinctmart.com

4. Shipping Rates & Delivery Estimates

Delivery time estimates begin once your order is shipped, not when it is placed.

(a) Domestic Express Shipping

• Estimated delivery: 1–3 business days
• Cost: $15.00 AUD (up to 1kg)

(b) Domestic Standard Shipping

• Estimated delivery: 7–10 business days
• Cost: $11.00 AUD (up to 1kg)

(c) International Shipping

• Estimated delivery: 15–30+ business days
• Standard Shipping: $29.00 AUD (up to 0.5kg)

Please Note:

• Delivery times may vary depending on the carrier, destination, and product availability.
• We are not responsible for delays caused by incorrect shipping information. Please double-check your address before placing the order.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking link via email or WhatsApp to monitor your package.

5.1 Tracking Method

• All orders are shipped via Australia Post with full tracking.
• If you request an alternative courier, we cannot guarantee tracking or take responsibility for delivery issues.

6. Customs, Duties & Taxes (International Orders)

For international orders:

• Duties, taxes, and customs charges are not included in the order total and may apply upon arrival.
• Distinct-Store is not responsible for any additional charges or customs delays.
• These fees are the responsibility of the customer.

7. Damaged Packages

If your package arrives damaged, please contact us immediately:
📧 shipping@distinctmart.com

8. Lost or Missing Packages

If your package is marked as delivered but hasn't been received:

• Please check common delivery areas and with neighbours.
• If you’re still unable to locate it, contact us at:
  📧 shipping@distinctmart.com

9. Questions?

If you have any questions about your order or delivery, please refer to our Contact Us page or reach out to us directly at:
📧 shipping@distinctmart.com