Frequently Asked Questions

1. What materials are used in the jewellery?
Our jewellery is primarily crafted from sterling silver and brass, using only the finest quality materials available.
Please note that materials may vary by piece, so we recommend reviewing the product description carefully before placing your order.

2. I’ve been charged, but haven’t received an order confirmation. What should I do?
This may occur due to a temporary issue with the payment gateway. If your payment has been debited but you haven’t received confirmation, please contact us directly via call or WhatsApp at +61 466 095 119.

3. How will I know if my order was placed successfully?
Once your order is successfully placed, you’ll receive a confirmation email at your registered email address.

4. How can I track my order?
You’ll receive tracking updates via WhatsApp on your registered mobile number once your order has been dispatched.

5. Do you offer international shipping?
Yes, we offer worldwide shipping and take special care to ensure safe delivery.
For international orders, please get in touch with us on WhatsApp or message us directly on Instagram for assistance.